Returns

For hygiene reasons, Items can only be returned if they are unopened, unused and in
re-saleable condition with all tamper resistant seals, packaging and any cellophane
intact and unopened. Items must be returned within 7 days of receiving them.
All personal care products may be returned for a full refund or exchange within 7 days
of the purchase date provided that they are in their original packaging (including
cellophane wrap, tamper proof seals and lids), are in an unused condition and are re-
saleable.

No price stickers or labels may be removed
Any personal care product which does not meet the client’s expectation for any reason
whatsoever may be returned to the supplier.
Pure Origin does not accept liability for any product which does not meet the client’s
expectations, regardless of purchase date, as the suppliers have undertaken to assist
with the accurate replacement of any product which does not meet client’s
expectations.

Items purchased on sale or discount may not be returned
The goods remain your responsibility until they are received and signed by us. All goods
returned will incur a 15% handling fee.

SHIPPING AND DELIVERY

DELIVERY VIA COURIER
PURE ORIGIN strives to fulfill orders as soon as possible. All items are normally
dispatched within one working day of placing your order.
Once an order is dispatched it may take between 1-5 working days for delivery. Orders
are not always dispatched on day of ordering.
Orders over R1000 are free, shipping for orders under R1000 will be charged at R100
per shipment.
Deliveries made to extremely remote areas may incur a delivery charge.
Orders are delivered via The Courier Guy and can be tracked on their websites.  

Please contact Catherine.melgarejo@pureorigin.co.za to discuss your return and provide
you with the address to send the returned item to.

SHIPPING DURING BLACK FRIDAY

Shipping during Black Friday may take longer than normal due to high volumes.  Please
allow an extra 2-3 working days for delivery.